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FAQ' s

Do your packs have adjustable torso sizing?
No. Our packs have fixed torso sizing. For customers with torso sizes outside our stock sizing chart we offer custom made products to fit your needs and specifications. Custom work is done with a small labor up-charge. Please contact customer service for details and more information.
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How do I choose the right pack frame size?
To choose the right size pack frame you must first determine your torso length. This can be easily done with a flexible tape measure and the help of a friend. First bend your neck forward to touch your chin to your chest. Then put your hands on your hips with your thumbs pointed towards your spine and rotate your hands until your thumbs meet in the middle. Keep your hands in position and ask your friend to measure along your spine from your thumbs to the prominent bump on the back of your neck (the C7 vertebrae). This measurement is your torso length. Simply compare this measurement to the sizing chart on the packs product page and you are all set.

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How do I choose the right size hip belt?
For the ideal hip belt fit, you should have at least 1 inch of foam beyond the front edges of your hip bones. To choose the right size hip belt, measure from the front edge of your hip bone on one side of your pelvis, around your back to the front of the hip bone on the opposite side of your body. Then compare this measurement with the sizing chart on the pack's product page. We also provide an approximate range of waist sizes for each hip belt size to assist you in choosing the correct size hip belt.
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Are your products available in other colors?
Sure. We will be happy to custom make any of our products in other colors for you. In general, we charge a small up-charge for custom work. Please contact customer service for details and inquiries.
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Can I pay for my order with a credit card?
In an effort to keep our prices as low as possible we currently accept payments via PayPal and personal check or money order. We are constantly re-evaluating the market and may be able to offer other payment methods in the future. Also we have many of our products for sale in other retail outlets. Please take a look at our Retailers and Links page for a complete list of dealers near you.
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