Thank you for choosing Elemental Horizons.  We strive to provide the highest quality outdoor equipment and customer service and your satisfaction is very important to us.  If you are dissatisfied with your order for any reason, please contact our customer service department and we will be happy to assist you in any way that we can.  You may return your items for a prompt refund or exchange within the guidelines of our return policy.

• Before returning any merchandise you must contact our customer service department via email or phone to receive a Return Authorization Number (RA#).
• To be eligible for a refund the item must be in re-sell-able condition. If used and found defective, we will exchange or repair the item at our discretion within 30 days of purchase.
• Any items returned to us without an RA# will be subject to a 10% re-stocking fee.
• Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type.
• Shipping and handling charges are not refundable.
• Please write the RA# on the outside of the box where it can be easily seen.

All returns must be accompanied by a copy of your receipt. Please carefully pack your items and mail your package in a prepaid, insured, traceable method to the address below.  Sorry but we can not accept C.O.D. returns and all such returns will be refused.  Along with the receipt, send a note describing the reason for the return. Include the RA#, order number, name, address, and zip code of the person who placed the order. Returns are to be sent to:

Elemental Horizons, Inc
RETURNS DEPT
704 W 9th St
Southport, NC 28461

If you believe there is a problem with your items and more than 30 days have gone by since your purchase, please contact customer service and we will be happy to assist you.